Get this course ($495.00)

Community 101

Community Fundamentals


Description
Explore the fundamentals of online community management through this eight-session course. Perfect for those new to the field of online community management, or anyone looking to brush up on the foundations of community.

This course includes eight sessions, with associated quizzes and worksheets, covering these topics:

  • Community Management Definitions

  • Community Strategy

  • Community Technology

  • Community Personas

  • Community Content and Programs

  • Kickstarting Online Engagement

  • Building Community Value

  • Measurement and Reporting


This course is designed for professionals working with both internal (employee) and external (brand, marketing, and support) community types.

Content
  • Module 1 - Understanding Community and Community Definitions
  • [VIDEO] Module 1: Understanding Community and Community Management Definitions
  • [QUIZ] Module 1 - Understanding Community and Community Management Definitions
  • [LINKS] Module 1 - Related Content
  • Module 2 - Community Strategy
  • [VIDEO] Module 2 - Community Strategy
  • [QUIZ] Module 2 - Community Strategy
  • [WORKSHEET] Module 2 - Worksheet: Building a Community Strategy
  • [LINKS] Module 2 - Related Content
  • Module 3 - Understanding Community Technology
  • [VIDEO] Module 3 - Understanding Community Technology
  • [QUIZ] Module 3 - Understanding Community Technology
  • [WORKSHEET] Module 3 - Understanding Community Technology
  • [LINKS] Module 3- Related Content
  • Module 4 - Member Personas
  • [VIDEO] Module 4 - Member Personas
  • [QUIZ] Module 4 - Member Personas
  • [WORKSHEET] Module 4 - Defining Member Personas
  • [LINKS] Module 4 - Related Content
  • Module 5 - Community Content and Programs
  • [VIDEO] Module 5 - Community Content and Programs
  • [QUIZ] Module 5 - Community Content and Programs
  • [WORKSHEET] Module 5 - Building an Editorial Calendar
  • [LINKS] Module 5 - Related Content
  • Module 6 - Kickstarting Community Engagement
  • [VIDEO] Module 6 - Kickstarting Community Engagement
  • [QUIZ] Module 6 - Kickstarting Community Engagement
  • [WORKSHEET] Module 6 -Building an Action Plan
  • [LINKS] Module 6 - Related Content
  • Module 7 - Building Engagement and Value
  • [VIDEO] Module 7 - Building Engagement and Value
  • [QUIZ] Module 7 - Building Engagement and Value
  • [WORKSHEET] Module 7 - Building Engagement Recipes
  • [LINKS] Module 7 - Related Content
  • Module 8: Measurement and Reporting
  • [VIDEO] Module 8: Measurement and Reporting
  • [QUIZ] Module 8 - Measurement and Reporting
  • [WORKSHEET] Module 8 - Measurement and Reporting
  • [LINKS] - Module 8 - Related Content
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever
Back