Community 101

Community Management 101 for Associations


Description
The Community Roundtable’s Community Management 101 for Associations Course outlines the scope of the community manager role in association communities and provides prescriptive approaches for successful community management.

Learning objectives for this self-directed online course include:

- Recognize and implement strategies and tactics for advocacy (including leadership development)
- Identify how online community programs help associations promote change and innovation
- Understand the role of an online community as a knowledge resource center
- Develop ways to maximize an online community program as a productive communications channel for members, volunteers, stakeholders, and employees.

You will have 120 days to complete the course.

Content
  • Community Management Models and Frameworks
  • Video Lesson: Introduction to the Community Maturity Model™
  • Quiz: Introduction to the Community Maturity Model™
  • Video Lesson: Introduction to the Community Engagement Framework™
  • Quiz: Introduction to the Community Engagement Framework™
  • Video Lesson: Introduction to the Community Skills Framework™
  • Worksheet: Community Skills Framework™
  • Video Lesson: Introduction to the Social Executive Framework™
  • Quiz: Introduction to the Social Executive Framework™
  • Definition of Community and Community Management
  • Video Lesson: Definition of Community and Community Management
  • Community Strategy
  • Video Lesson: Community Strategy
  • Worksheet: Community Strategy
  • Profiling Community Member Segments
  • Video Lesson: Profiling Community Member Segments
  • Worksheet: Community Member Segment Profile
  • Building Moderation, Escalation & Crisis Guidelines
  • Video Lesson: Building Moderation, Escalation and Crisis Guidelines
  • Worksheet: Community Guidelines and Escalation Processes
  • Content & Program Strategy
  • Video Lesson: Content & Programming
  • Worksheet: Content & Programming
  • Starting Your Community
  • Video Lesson: Starting Your Community
  • Worksheet: New Community Action Plan
  • Building Engagement & Value
  • Video Lesson: Building Engagement and Value
  • Worksheet: Engagement Recipe
  • Measurement and Reporting
  • Video Lesson: Measurement and Reporting
  • Worksheet: Community Measurement
  • Quiz
  • External Community Management Training Quiz
Completion rules
  • You must complete the test "External Community Management Training Quiz"
  • Leads to a certification with a duration: Forever