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Internal Community Management Training (2018)


The Community Roundtable’s Internal Community Manager Training Course for new community managers outlines the scope of the community manager role in internal communities and provides prescriptive approaches for successful community management.

  • Definition of Community & Community Management
  • Video Lesson: Definition of Community and Community Management
  • Worksheet: Network Building
  • Profiling Community Member Segments
  • Video Lesson: Profiling Community Member Segments
  • Worksheet: Member Segment Profile
  • Community Strategy
  • Video Lesson: Community Strategy
  • Worksheet: Community Strategy
  • Starting a Community
  • Video Lesson: Starting Your Community
  • Worksheet: New Community Action Plan
  • Building Engagement and Value
  • Video Lesson: Building Engagement and Value
  • Worksheet:Engagement Recipe
  • Measurement and Reporting
  • Video Lesson: Measurement and Reporting
  • Worksheet: Community Measurement
  • Quiz
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: Forever